FAQs - A TEA STORY

We Sell only PREmium Tea with Visible Quality

FAQs

please select below

Where does a tea story source tea？

We have a deep presence in the southwest region of China. Our main tea sources are from the rainforests of Yunnan, and we also source high – mountain teas from Sichuan, Hubei, Guizhou, Fujian, Guangdong and other places.

What makes our tea different from other tea companies?

All our teas must meet the following criteria:

Natural or organic raw materials;
Mature and flawless craftsmanship;
Clean and odor-free storage;
Every tea is personally tasted and selected;
Cooperation with tea farmers and source tea factories to control costs and ensure fair pricing;
Direct shipping from the source via air transport to reduce the risk of tea spoilage.

Are your teas organic?

Yes, our main products come from the primitive rainforests of Yunnan, where the tea trees are over 100 years old and rarely subject to human intervention. All other products are either naturally or organically grown.

Is your tea vegan?

Yes, Our blended teas and herbal tisanes are crafted using plant-derived ingredients and natural flavours including tea leaves, herbs, spices, fruits and flowers and are suitable for vegans.

How are shipping fees and taxes calculated?

Both shipping costs and taxes are borne by A Tea Story.

Who do you ship through?

We cooperate with 4pX, Yanwen, and YunExpress.

How long does it take to ship an order once it is placed?

Generally, it takes about 5 to 8 days for delivery.

Where does your tea ship from?

All of our products are shipped by air from Chengdu.

Promotional terms & conditions

Please note promotions are not available retrospectively, nor are they available to our retail partners. E&OE. Promotions only available during the promotional period and while stocks last.

What is your accessory replacement policy?

All A Tea Story accessories can be purchased separately. If a single accessory of the tea set is damaged due to shipping, we will provide free delivery for a replacement. If the damage is due to customer reasons, the accessory can be purchased separately in our store.

What is your Returns Policy?

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied,Please read here.

What services do you offer?

At A Tea Story, we provide customers with in-depth explanations of Chinese tea culture, including the history, development, origin, craftsmanship, taste, brewing methods, and benefits of each type of tea.